Gotta Give Adobe Kudos for Persistence!
My trial version of Fireworks CS4 expired yesterday, so I went to the Adobe store to explore upgrade possibilities from version MX2004. I was greeted by a very nice (but suspiciously semi-robotic) sales associate named (also suspiciously based on some of the english) "Randy". I found some humor in Randy's blatant insistence that I make my purchase RIGHT NOW, so thought I'd share the short thread. In the following conversation, I am "Visitor".... Enjoy!
Please hold as we route your chat to an Adobe Representative.
Welcome to Adobe.com! My name is Randy. May I assist you with your selection today?
Randy: Hello, how can I help you?
Visitor: i'm wondering if i can upgrade to fireworks cs4 from fireworks mx2004
Randy: Hi there.
(long pause here...)
Randy: I'll be glad to help you with that.
(another long, long pause here...)
Randy: Let me check that for you.
(yet another long pause...)
Randy: You can upgrade from Fireworks MX 2004 to Fireworks CS4 for US $149.
Randy: Shall I forward direct link to upgrade it?
Visitor: yes, thank you
Randy: Okay.
Randy: Please click here to view the purchase link for 'Fireworks CS4 '.
Randy: Please go ahead with the order processing and let me know if you need any help.
Randy: I'll standby to hear the order number and the total order value since it helps me to verify the order and confirm that the order has gone through successfully.
Randy: Please let me know if you need any help.
Randy: Is that okay?
Visitor: i won't be ordering today. have to route it through purchasing.
Randy: I request you to place the order now. Since it helps me to verify the order and confirm that the order has gone through successfully.
Randy: It will take only few minutes to complete the order process successfully..
Randy: If you wish, I'll stay online and provide any information needed which may help you to take the decision.
Visitor: i won't be ordering today. have to route it through purchasing.
Randy: If you wish, I'll stay online while you discuss to get the approval and provide any information needed which may help you to take the decision.
Visitor: everybody has gone home for the day. There's nobody for me to discuss it with at this time.
Randy: Okay, please contact us on this live chat when you're ready to buy. We will be happy to help you.
Randy: I'm happy to help you. Do you have any other questions for me?
Visitor: no thank you
Visitor: but I appreciate your nagging persistence.
Randy: You're welcome. It's my pleasure to help you today.
Randy: Thank you for visiting Adobe.com today! We'd like to hear your comments. Please click on the 'Close' button in the upper right corner and take a moment to complete a short survey. Thank you!
Please hold as we route your chat to an Adobe Representative.
Welcome to Adobe.com! My name is Randy. May I assist you with your selection today?
Randy: Hello, how can I help you?
Visitor: i'm wondering if i can upgrade to fireworks cs4 from fireworks mx2004
Randy: Hi there.
(long pause here...)
Randy: I'll be glad to help you with that.
(another long, long pause here...)
Randy: Let me check that for you.
(yet another long pause...)
Randy: You can upgrade from Fireworks MX 2004 to Fireworks CS4 for US $149.
Randy: Shall I forward direct link to upgrade it?
Visitor: yes, thank you
Randy: Okay.
Randy: Please click here to view the purchase link for 'Fireworks CS4 '.
Randy: Please go ahead with the order processing and let me know if you need any help.
Randy: I'll standby to hear the order number and the total order value since it helps me to verify the order and confirm that the order has gone through successfully.
Randy: Please let me know if you need any help.
Randy: Is that okay?
Visitor: i won't be ordering today. have to route it through purchasing.
Randy: I request you to place the order now. Since it helps me to verify the order and confirm that the order has gone through successfully.
Randy: It will take only few minutes to complete the order process successfully..
Randy: If you wish, I'll stay online and provide any information needed which may help you to take the decision.
Visitor: i won't be ordering today. have to route it through purchasing.
Randy: If you wish, I'll stay online while you discuss to get the approval and provide any information needed which may help you to take the decision.
Visitor: everybody has gone home for the day. There's nobody for me to discuss it with at this time.
Randy: Okay, please contact us on this live chat when you're ready to buy. We will be happy to help you.
Randy: I'm happy to help you. Do you have any other questions for me?
Visitor: no thank you
Visitor: but I appreciate your nagging persistence.
Randy: You're welcome. It's my pleasure to help you today.
Randy: Thank you for visiting Adobe.com today! We'd like to hear your comments. Please click on the 'Close' button in the upper right corner and take a moment to complete a short survey. Thank you!
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Re: Gotta Give Adobe Kudos for Persistence!
How about a hot apple turnover with that?
Posted by Phillip Senn on March 3, 2009 at 1:23 PM
Re: Gotta Give Adobe Kudos for Persistence!
They are pretty desperate!
Posted by Monte Chan on March 3, 2009 at 7:59 PM
Re: Gotta Give Adobe Kudos for Persistence!
That is too funny. If it was a live person, I can almost guarantee English isn't their first language!
Posted by Donnetta on March 12, 2009 at 9:41 PM