American Airlines, YOU SUCK!
American Airlines, if you were a gas, you would be malodiferous and noxious; if you were a teenage girl, you would be gangly and plain, nobody would ever ask you to the prom, and you would die a virgin.
This particular day, I've found myself with you, American Airlines, in an intimate setting, and all of the assumptions I had about you based on hearsay and things gleaned from between the lines over the years have turned out to be completely confirmed: you're absolutely hideous when it comes to everything you tout yourself to be good at.
Okay, I can understand that you can't do anything about the weather and that a major storm front between Dallas and DC is a good reason to keep the plane grounded on the tarmac while you calculate an alternate route. But THREE FREAKING HOURS to come to the conclusion that you're gonna have to go AROUND it? That amazing feat of absurdity is head-wagging in and of itself. Oh yes, you were "courteous" enough to give us updates every half hour, your likely under-paid captain reassuring the passengers that you were still working on coming up with an alternate route and that until somebody figured one out, we were "grounded indefinitely" (yes, he continued to use the word even three hours later...real good for morale, Einstein). But while we all sat there with nothing to do but cat nap and study the moles on our neighbors' necks, it took you two hours to even consider offering us a drink of water. Meanwhile, the "first class" passengers were being wined, dined, and doted upon continuously. By this time during the nightmare I'm noticing every little defect you have, American Airlines; the way you are sooo careful to ensure that you lay the little napkins face up...not to give me a nice map of the U.S. to look at like your MUCH more attractive competitor Southwest Airlines, but rather to shove your cheesy sleezy advertising in my face for Citi financial and their efforts to help me dig myself further into debt. I resent it, American Airlines, and say again: YOU SUCK!
THREE hours of letting gravity bring my coccyx and the metal frame of your undersized seat closer and closer to one another; three hours of my empty stomach attempting to implode upon itself, the anticipation of my obligatory snack growing more and more intense; wondering why, if you thought to bring me a drink (eventually), you didn't also think to offer me some peanuts or pretzels so I could satiate my hunger. Three hours later, when captain Smiley finally gave us the good news that the unseen geniuses who work with you had cleverly devised a solution to our dilemma and drew a line going AROUND the storm, I found out why you hadn't thought to offer me peanuts: YOU DON'T GIVE YOUR PASSENGERS PEANUTS! Ah, but you did lovingly offer to rape me by selling me a cookie for THREE DOLLARS! A 59 cent cookie, if that, for three bucks?!?!?
You truly do suck, American Airlines, without a doubt and unequivocably. You're a cheap, slutty, miserly, cruel, ugly thing who makes no secret of how little you truly care about your customer. The only thing about you that is remotely attractive (until one actually makes your acquaintance) is how CHEAP you are. You draw in the unsuspecting and unwary and milk them for all you can, then cast them out on the street, leaving them feeling quite used and abused. You hope that we'll go away thinking that "this is just the way flying is". Well, THIS traveler knows better, and can speak from experience when he says "YOU SUCK, AMERICAN AIRLINES!"
Ah, and the paradox of all paradoxes, the audacity you have when you speak lovingly to us over the intercome, "We know you have a choice when you fly, and thanks for choosing us! We hope you'll come back!". More empty, absurd words could never be spoken, and if you, American Airlines, are naive enough to think that you are offering anything at all to the general public that is the LEAST bit attractive (besides being one of the cheapest ho's in town), you're sadly mistaken. I'm sure you adopted the line "we know you have a choice" from you more successful competitors and just thought you should say it, too; but you really shouldn't bother saying those words at all because it only makes you look even LESS business-savvy than you are.
If you ever want to have a hope of real success, of truly satisfying customers and making them WANT to return, American Airlines, then lay it to heart when I say, as a real world customer who currently loathes your very existence, "YOU SUCK!", and do something about that.
Doug out.
This particular day, I've found myself with you, American Airlines, in an intimate setting, and all of the assumptions I had about you based on hearsay and things gleaned from between the lines over the years have turned out to be completely confirmed: you're absolutely hideous when it comes to everything you tout yourself to be good at.
Okay, I can understand that you can't do anything about the weather and that a major storm front between Dallas and DC is a good reason to keep the plane grounded on the tarmac while you calculate an alternate route. But THREE FREAKING HOURS to come to the conclusion that you're gonna have to go AROUND it? That amazing feat of absurdity is head-wagging in and of itself. Oh yes, you were "courteous" enough to give us updates every half hour, your likely under-paid captain reassuring the passengers that you were still working on coming up with an alternate route and that until somebody figured one out, we were "grounded indefinitely" (yes, he continued to use the word even three hours later...real good for morale, Einstein). But while we all sat there with nothing to do but cat nap and study the moles on our neighbors' necks, it took you two hours to even consider offering us a drink of water. Meanwhile, the "first class" passengers were being wined, dined, and doted upon continuously. By this time during the nightmare I'm noticing every little defect you have, American Airlines; the way you are sooo careful to ensure that you lay the little napkins face up...not to give me a nice map of the U.S. to look at like your MUCH more attractive competitor Southwest Airlines, but rather to shove your cheesy sleezy advertising in my face for Citi financial and their efforts to help me dig myself further into debt. I resent it, American Airlines, and say again: YOU SUCK!
THREE hours of letting gravity bring my coccyx and the metal frame of your undersized seat closer and closer to one another; three hours of my empty stomach attempting to implode upon itself, the anticipation of my obligatory snack growing more and more intense; wondering why, if you thought to bring me a drink (eventually), you didn't also think to offer me some peanuts or pretzels so I could satiate my hunger. Three hours later, when captain Smiley finally gave us the good news that the unseen geniuses who work with you had cleverly devised a solution to our dilemma and drew a line going AROUND the storm, I found out why you hadn't thought to offer me peanuts: YOU DON'T GIVE YOUR PASSENGERS PEANUTS! Ah, but you did lovingly offer to rape me by selling me a cookie for THREE DOLLARS! A 59 cent cookie, if that, for three bucks?!?!?
You truly do suck, American Airlines, without a doubt and unequivocably. You're a cheap, slutty, miserly, cruel, ugly thing who makes no secret of how little you truly care about your customer. The only thing about you that is remotely attractive (until one actually makes your acquaintance) is how CHEAP you are. You draw in the unsuspecting and unwary and milk them for all you can, then cast them out on the street, leaving them feeling quite used and abused. You hope that we'll go away thinking that "this is just the way flying is". Well, THIS traveler knows better, and can speak from experience when he says "YOU SUCK, AMERICAN AIRLINES!"
Ah, and the paradox of all paradoxes, the audacity you have when you speak lovingly to us over the intercome, "We know you have a choice when you fly, and thanks for choosing us! We hope you'll come back!". More empty, absurd words could never be spoken, and if you, American Airlines, are naive enough to think that you are offering anything at all to the general public that is the LEAST bit attractive (besides being one of the cheapest ho's in town), you're sadly mistaken. I'm sure you adopted the line "we know you have a choice" from you more successful competitors and just thought you should say it, too; but you really shouldn't bother saying those words at all because it only makes you look even LESS business-savvy than you are.
If you ever want to have a hope of real success, of truly satisfying customers and making them WANT to return, American Airlines, then lay it to heart when I say, as a real world customer who currently loathes your very existence, "YOU SUCK!", and do something about that.
Doug out.
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Re: American Airlines, YOU SUCK!
I think I would go mad if I had to sit on a plane for three hours on the ground. I'm 6' 5" tall and barely fit on any plane; I prefer the Exit row.
I fly Southwest, and Frontier. They have the best service and lowest fares. I've never sat on the ground for more than 15 minutes on Southwest or Frontier Airlines.
I flew Midwest Airlines to San Francisco two weeks ago, hoping their larger seats would be the best experience ever. Turns out while those seats are wider, there seems to somehow be even less legroom than on Southwest and Frontier. The legroom was an issue. Service was very good though and if you're not tall I would recommend Midwest Airlines too.
I won't fly American, United, Northwest, or Delta. I'd rather pay a few buck more and sit on a totally packed plane than fly with them. I look for non-stop too.
Jim
I fly Southwest, and Frontier. They have the best service and lowest fares. I've never sat on the ground for more than 15 minutes on Southwest or Frontier Airlines.
I flew Midwest Airlines to San Francisco two weeks ago, hoping their larger seats would be the best experience ever. Turns out while those seats are wider, there seems to somehow be even less legroom than on Southwest and Frontier. The legroom was an issue. Service was very good though and if you're not tall I would recommend Midwest Airlines too.
I won't fly American, United, Northwest, or Delta. I'd rather pay a few buck more and sit on a totally packed plane than fly with them. I look for non-stop too.
Jim
Posted by Jim Pickering on June 28, 2007 at 9:51 AM
Re: American Airlines, YOU SUCK!
Ameican Airlines sucks. It will rape a person any way it can for profit while providing crappy service. I was on a flight not too long ago and the entire stew pool disappeared to the front of the plane to have a little hanky panky with the pilots. It was disgusting and everyone knew it. This airline needs to clean up its act. I sat at a gate once where the pilots oogled and stared at every woman as though they had never seen or been with a woman. These guys were pigs. Any respectable man with experience with women would never act that way. I will never fly this line again. In addition to all that, I think the two piece, executive wanna be stew uniforms are too tight and too short. How do they breath? Professionalism is and and cheap appearances and service is out. I used to sympathize greatly with American Airlines after 9/11, but now I am not so sure I should. I feel horrible about all the lost lives, but I am not sure that it was not an inside job. When those stews disappeared to the front of the plane for mile high club action, I realized my safety was not a consideration for American Airlines.
Posted by LON on December 9, 2007 at 6:45 PM
Re: American Airlines, YOU SUCK!
Sorry, I made a type above.
I meant "professionalism is in and cheap appearances and poor service is out."
I meant "professionalism is in and cheap appearances and poor service is out."
Posted by LON on December 9, 2007 at 6:47 PM
Re: American Airlines, YOU SUCK!
My family and I had a really bad experience with AA on May 11, 2008. Please see my post on complaints.com. I wrote Gerald Arpey, CEO of AA directly. He passed my letter on to their "Customer Service" department and I received an e-mail basically stating, sucks to be you. I have again written Mr. Arpey directly and am waiting "HIS" response. Now with that said, there are no phone numbers to directly call anyone at AA corporate. You can only e-mail them from their website. This says to me that customers do not count. No one wants to talk to you directly. After much internet research, I now see why AA employees are disgruntled and why over a dozen have killed themselves and/or their families. It is very sad that AA just does not SEEM to care about me as a consumer and MANY, MANY others but they don't care about the very people that make their company run unless they are upper management. I am sure Mr. Arpey and his family have wonderful flying experiences when they take their family trips. That is wonderful for them but what about the rest of us? Many blogger have suggested that we are to write letters to AA management. I have! AA is much like the movie the Wizzard of Oz. There is no clear way to get in touch with the "Wizzard." There are only smoke and mirrors. While at O'Hare on May 11th, I kindly asked several different AA employees for a number to contact customer service. They each handed me a pre-printed paper that said please call this 800 number with any questions. Almost like Mission Impossible, the number would self-destruct in 24 hours. This says to me that they do not want to hear my voice. After calling the number and becoming entraped by a web of voice commands, I realized that there would be no actual living person to take my call. Again, this told me, I do not matter. I am amazed that a company with this many complaints and internal problems can still be in operation. I feel truly sorry for all the AA employees even though many of them make way more an hour than I do as a school teacher. I see WHY the majority act rudely but I cannot agree that they SHOULD act that way. There are many days I want to take somneone's head off verbally. All jobs have their stress. It is not easy dealing with parents who think their children do no wrong BUT that does NOT give me the right to act unprofessionaly. I don't make what I feel like I should. Do you? I feel teachers are worth way more than they are paid but do I take it out on my students? Of course not! Bottom-line: I would just love to see AA go out of business. Get the fat cats at the top out on the runway at another airline doing the hard labor for a change.
Justice is mine saith the Lord. AA will meet its demise.
Justice is mine saith the Lord. AA will meet its demise.
Posted by Susan Reid on June 8, 2008 at 8:13 PM
Re: American Airlines, YOU SUCK!
Gerard Arpey is an idiot. After the last few months, we can see that American Airlines is nothing more than a three ring circus being led by a circus master. Planes grounded for lack of maintenance that could have caused an explosion to Flight 800 TWA, but the execs put huge bonuses in their pockets one month later. This is ridiculous. I think I read Arpey was a baggage handler at one time and that his father worked for TWA, I guess Nepotism is part of the problem here. This man has brought so much shame to American Airlines, its employees, and America overall. He leaves a legacy of failure and disaste. I don't even believe the gates are protected. I remember the moonies hanging out there during the 60s and I am sure this is a hotel for other hangout criminals who have nowhere to go, namely other cults. I have dealt with these people in a one and one and believe me they should be nowhere near aircraft or an airport. American Airlines is the new Camp Davidian.
Posted by WOR on June 20, 2008 at 11:52 AM